BEFORE & AFTER: 

THE UNRIVALED CUSTOMER EXPERIENCE

Wednesday, June 20 

2:00 PM EST / 11:00 AM PST

Live Interview Will Cover:

We sit down with a co-owner of Lokal Homes, Dave Lemnah, to discuss how they developed a market leading customer experience. Dave Lemnah will share the highs and lows of the company's journey to a customer-focused culture. You will learn the impacts on  company revenue from harnessing homeowner feedback. Learn how  Lokal Homes worked with our consultants at Woodland, O'Brien, & Scott to implement strategies to enhance customer satisfaction, increase referral sales, and reduced warranty costs.

- Customer Care Professionals  

- Marketing & Sales Managers

- Warranty Representatives 

- Property Managers

- Owners & Upper Management


Who Benefits from this Webinar?


SPEAKERS

Host

Ali Hallak

Marketing Associate

Reinforce Your Unique Selling Proposition

© 2018 Constellation HomeBuilder Systems

Dave Lemnah

Lokal Homes

Co-Owner

1. Builder Interview with Lokal Homes - Before & After: The Unrivaled Customer Experience

3. How to manage and analyze customer feedback with The Voice of The Customer Hub software

2. Homeowner Journey – Discover the logical & emotional aspects of customer experience

Used By..

Constellation HomeBuilder Systems
SAVE MY SEAT

Smart Strategies for Builders - Webinar Series

WHAT IS IT?

Voice of the Customer from Woodland, O'Brien & Scott includes comprehensive service: collecting detailed customer surveys, conducting in-depth analysis and providing strategic operational recommendations. The Voice of the Customer Hub is a portal that provides access to all customer data in real-time.

Voice of The Customer

-The Leading Industry Tested Survey process for Builders

- Gathering Customer Data with Accuracy and Insight. 

- Developing a Strategic Plan of Action based on company performance.

WEBINAR OVERVIEW

Eric Lee

Senior Consultant at Woodland, O'Brien, & Scott

Live Interview with Lokal Homes 

WHY ATTEND?

WHO ATTENDS?


WEBINAR AGENDA

DOWNLOAD INFO SHEET

I would highly recommend working with Woodland, O’Brien & Scott. We could not have reached this level without them. For the second year in a row we have received from Builder Partnerships the Highest level in customer distinction.

Robert Gladstein

American Classic Homes