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What We Offer

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Introducing The NEW Customer Experience Group

Customer experience is a strategy to fundamentally align a company’s products and services with the wants and needs of its customers. While this might seem simple, there really is no other way to uncover the truth than to ask your homeowners directly.

Christian Caswell

Director of Customer Experience 

Voice of The Customer Surveys

We collect independent “voice of the customer” surveys at key moments in the buying journey, providing detailed customer ratings with strategic analysis and operational recommendations for your business.

Powerful Homeowner Care Technology

Add value to your homes while controlling and improving communication with your buyers. Reduce warranty labor costs by automating your deficiency request process and by identifying key areas of improvement.

Home Building Advisors with Years of Hands-On Experience

Our knowledgeable advisors will help your company distinguish between customer service and customer experience. Every customer interaction is an opportunity to improve your process and earn you more referrals. Ask us how.

The NEW Customer Experience Group